Thank you very much for taking time to reach It’s Skin.
If you have any general questions regarding our product please contact info@itsskinusa.com.

For shipping inquiries and customer service please contact us at cs@itsskinusa.com .

FREE ONLINE SHIPPING OFFER

FREE STANDARD SHIPPING on all online order over $50 for customers!

* Exclusive offer for online purchase only and other restrictions may apply.

FREE SHIPPING on any $50 online retail purchases to the contiguous states. Free shipping offer is limited to standard FedEx ground shipping only. Merchandise total must reach $50 after all discounts and before taxes and shipping. Restrictions may apply to odd size boxes and heavy items. Free shipping offer not valid on prior purchases or orders going to AK, HI, P.O. Boxes, APO, FPO or Canadian orders. It’s Skin USA reserves the right to end or change this offer at any time.

DOMESTIC ORDERS (Continental United States, Alaska and Hawaii)

  • We deliver via FedEx only.
  • We do not ship to Post Office Boxes.
  • All orders are processed/shipped within 1-2 business days unless an item is not in stock.
  • Shipping days are Monday thru Friday (excluding holidays). All orders placed Friday afternoon thru Sunday will be processed the following Monday.
  • Shipping charges may vary depending on the weight and size of the order. If the product is over-size or weigh extra, it will be noted on the product discretion. We will contact you if this is the case.
  • We collect sales tax on all retail orders shipped within the state of New York and California.
  • We do not charge the customer until the order is ready to ship.
  • Hawaii and Alaska shipping addresses will incur additional shipping costs and may require a longer delivery time depending on the region. We will contact you with more details as your order is processed.

 

DELIVERY TIME

  • Orders received by 12:00 noon EST are generally processed that same day and shipped within 2 business days.
  • Shipping days are Monday thru Friday (excluding holidays). All orders placed Friday afternoon – Sunday will be processed the following Monday.
  • If the product you ordered is not available, we will notify you via email within 48 hours.

 

INTERNATIONAL ORDERS

  • Currently, our website does not process or ship orders outside of the US.
  • For International Business Account inquiry, please call us at 1-718-565-5505 or email us at cs@itsskinusa.com. for more information. All our prices are FOB New York City. All International orders must be prepaid with secured funds (wire transfer or bank certified check). Customers are responsible for any customs, duties and brokerage fees they may be required to pay upon delivery of their package. We would recommend you contact your local customs office and package carriers before placing your order with us.

 

SHIPPING POLICY

Correct completion of shipping information and documents is the responsibility of the customer. Any fees or surcharges incurred later as a result of incorrect information submitted will be the responsibility of the customer.

All delivery addresses later identified as residential, can receive a residential surcharge (up to $5.00).

All shipments will be delivered as SIGNATURE NOT REQUIRED packages, in which case, It’s Skin USA will not be responsible for lost or missing packages. Only BY REQUEST of the customer, packages can ship as DELIVERY SIGNATURE REQUIRED where an additional fee will be applied (up to $5.00) at the time of shipping and may not be displayed on your order summary. If you would like to request a signature for delivery, please contact customer service by phone (toll free) at 1-877-313-2539 or by email at cs@itsskinusa.com. WITH YOUR ORDER #. *PLEASE NOTE: With this request, you also accept any additional fees that may be incurred later for this service and authorize It’s Skin USA to charge your payment method with this order.

SHIP/CONTINUE

By clicking the Ship/Continue button, you agree to the Shipping Terms of Use for all shipments indicated under It’s Skin USA’s Shipping Information and above.

For other inquiries,
Business & Partnership: sunnyong@itsskinusa.com
Press: media@itsskinusa.com 

We are more than happy to discuss brand partnership opportunities.

Please note : It’s Skin USA warehouse is open Monday – Friday and is located in New York.